Complaint Investigation Report

Complaint details stated caregivers apply antibiotic ointments to residents. On 3/9/21, LPA conducted interview with former administrator Brad DeHann and he stated only medical technician are able to administer medication. On 8/4/22, LPA conducted interviews resident #1-9 regarding the above allegation. Residents stated they have not received medications/ointments through caregivers. Residents stated only medical technician give them their medication and doesn’t have any concern. On 8/4/22, LPA conducted interviews with administrator and staff members #1-8 regarding the above allegation. Administrator and staff stated medications are prepared by medical technician and staff nurse per shift and complete mars book. LPA reviewed medication training records. Based on interviews conducted and documentation the above allegation is unsubstantiated.

Allegation: Facility had scabies outbreak.

Complaint details allegation stated facility has scabies. On 3/9/21, LPA conducted interview with former Administrator Brad DeHann and he stated 5 residents in memory care unit had scabies. LPA verified scabies protocol and notified right away residents, Doctors, DPH, CCLD and completed incident reports. On 8/4/22, LPA conducted interviews resident #1-9 regarding the above allegation. Residents stated they were not aware of a scabies outbreak in the facility. On 8/4/22, Interviews were conducted with Administrator Jones and staff members, 4 out of 8 staff confirmed scabies outbreak in memory care on June 2022. Staff and administrator stated they follow scabies protocol the and Department of Public Health was notified. LPA contacted the Health Department and confirmed scabies outbreak was reported on 6/10/22 , 1 confirmed case and 4 suspected and was cleared on 6/21/22. LPA reviewed incident reported on 6/9/22 regarding 1 confirm case and possible contacts. LPA reviewed facility's Scabies protocol procedures and doctor’s orders. Documents and interviews confirm that facility followed scabies protocol. Based on interviews conducted and documentation. The above allegation is unsubstantiated.