Complaint Investigation Report

Allegation #1: Staff leave resident in wet diapers for extended periods of time.

The details of the complaint alleged that facility staff are not changing resident's diapers, resulting in residents experiencing rash and burning. The department interviewed the administrator (A1), stated that the facility has a schedule, and that the facility staff also changed the resident's diapers as needed. The department interviewed six residents (R2-R7) 4 out of 6 residents stated that the staff regularly changed their diapers, including incontinence services. The department interviewed six staff (S1-S6), 6 out of 6 stated that the facility has a diapers and incontinence schedule, and in addition, the facility staff changes residents' diapers every 2 hours and as needed. The department records review of facility changing diapers and incontinence services dated 04/01/24 to the present indicated that all the residents who wear diapers have a scheduled time to check and change diaper services between one to two hours seven days a week. The department was unable to interview (R1).

Based on the interviews, observation, and record reviews, the Department found no evidence to support the allegation mentioned above. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated