Complaint Investigation Report

The investigation revealed the following: Regarding the allegation "Staff do not treat resident with respect” it is being alleged that staff threatened to evict resident with no reason. 5 out of 5 resident interviews indicated that the facility staff treats residents with respect, and they have not seen or heard staff threaten residents with evictions. 4 out of 4 staff interviews indicated that staff treat residents appropriately. Record reviews indicated that there was an In-service training of Personal Rights of Residents dated 03/13/2023 and staff have completed their 20 hours of Annual CEU training's which included a one hour of Resident Rights Training.

Regarding the allegation " Staff do not treat resident with respect” The allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred, therefore the allegation is unsubstantiated.

No deficiencies were cited. An exit interview was conducted. A copy of this report was provided to the Administrator.