Complaint Investigation Report

The investigation revealed the following:

Allegation: Staff do not ensure the residents are smoking in the designated smoking area

The detail of the complaint alleges “Since September 2025, residents have smoked wherever they want throughout the building, and some smoke outside of R1’s door.”

On 1/7/26 at 10:35am LPA Lee interviewed Administrator (A1) Ericka Jimenez who denied the allegation stating that all clients smoke in the smoking area outside which is marked by a red line and the clients understand that they are to only smoke in that area. Additionally, A1 stated that at times there are clients who may be outside of the smoking area, but they are redirected back to the designated area. On 1/7/26, LPA Lee interviewed the Co-Administrator (A2) Jeff Radaich, who also denied allegation and reiterated that clients are aware of smoking area, and they are quickly redirected to the designated area if needed. Lastly, A2 stated that there is absolutely no smoking inside the apartments and/or in common areas where food is served and the clients are all aware.

On 1/7/26, between 10:45am and 12:02pm LPA Lee interviewed 4 staff (S1-S4) regarding the allegation. Of those interviewed 4 out of 4 denied the allegation stating, they have not witnessed any other clients smoking inside the common areas and that the clients smoke in the designated area. 4 out of 4 staff state that if clients are smoking outside of the designated area, then they are told to return to the smoking area.