Complaint Investigation Report

Regarding the allegation(s) that Staff is drinking alcohol while providing care and supervision, and staff use inappropriate language towards clients, the investigation consisted of interview(s) with Resident #2 - Resident #8, and interview with Administrator. Resident #1 refused to be interviewed. Administrator denied the allegation, and said that no staff drink alcohol while on duty. Residents interviewed were unable to corroborate the allegation. 7 out of 7 residents interviewed stated that they have not observed staff drinking alcohol while providing care and supervision. 7 out of 7 residents interviewed stated that staff do not use inappropriate language towards client(s).

Regarding the allegation(s) that staff failed to keep the facility free from bug infestation and staff fail to properly maintain the facility. The investigation consisted of tour of facility, and interview(s) with Resident #2 - Resident #8, and interview with Administrator. Resident #1 refused to be interviewed. Administrator denied the allegation. Administrator stated that they do not have a bed bug infestation, and the staff do properly maintain the facility. Resident interviewed were unable to corroborate the allegation. 7 out of 7 residents stated that the facility does not have a bed bug infestation to their knowledge. Residents interviewed stated that the staff do properly maintain the facility.

Regarding the allegation that clients are smoking within the facility grounds, the investigation consisted of interview(s) with Resident #2 - Resident #8, and interview with Administrator. Resident #1 refused to be interviewed. Administrator denied the allegation. Administrator stated that the facility has a smoking area and that is where the residents smoke. Residents interviewed were unable to corroborate the allegation. 7 out 7 residents interviewed stated that residents smoke in the designated smoking area.

Regarding the allegation that staff is not providing adequate transportation for client #1's scheduled meetings, the investigation consisted of interview(s) with Resident #2 - Resident #8, and interview with Administrator. Resident #1 refused to be interviewed. Administrator denied the allegation and stated that residents who need assistance are provided with obtaining transportation. Residents interviewed were unable to corroborate the allegation. 7 out of 7 residents interviewed state that the facility provides them with transportation or they are able to get to their appointments independently.