Complaint Investigation Report

It is alleged that client #1 (C1) is denied food by staff at this facility. The complainant reported (C1) is denied snacks when requested. The complainant did not have the name of the staff involved and did not have further details. According to (C1's) physician's report dated 06/13/22, (C1) is diabetic and required assistance from staff on the special diet. An interview with (C1) disputes this allegation. (C1) states she receives three meals and three snacks daily. Often she will refuse snacks or meals, as (C1) wants to portion her meals to lose weight. (C1) claimed there is too much food and there is enough go around. (C1) claimed she has never been denied food and has daily access to food in the kitchen. Interview with clients #2-#3 (C2-C3) both dispute this allegation. (C2-C3) expressed that meals and snacks are available at their disposal daily. Staff #1-#3 (S1-S3) described that all clients have access to food and received three meals and three snacks daily. (S1-S3) claimed the clients often will make their meals or snacks and have never been denied to having access to the food pantry or supplies. (S1-S3) claimed the staff will monitor (C1's) meals and snacks as (C1) is diabetic and on a special diet. A sample menu was provided and it indicated Breakfast at 6:30 am; AM snack at 10 am, Lunch at noon, a PM snack at 3:30 pm, Dinner at 5:30 pm, and an Evening snack at 7:30pm. Based on the information gathered, there is insufficient evidence to support the allegation mentioned above.

Allegation: Resident does not have access to the facility phone.

The details of the complaint stated that client #1 (C1) does not have access to the facility phone. The complainant states on 02/04/23 that incoming calls automatically go directly to fax. The complainant stated she was informed by administrator staff #1(S1) the phone was specifically broken on that day no one had access to the phone. Interview with (S1) disputes this allegation. (S1) stated the phone has been operating properly and never has been disconnected for non-payment or needing repair. (S1-S2) the facility phone and fax machine use the same line. Adding a fax machine to a phone line means there are some limitations to the abilities of the phone line when the fax is being used and must be manually switched to regular phone mode. (S1-S3) and clients (C1-C3) confirmed that the facility phone was always functional and has never been an issue. The Department observed a working landline telephone during the visit. Based on the information gathered, there is insufficient evidence to support the allegation mentioned above.