Complaint Investigation Report

Allegation: Licensee does not ensure that the facility has enough staff to meet the needs of residents in care .

The complaint alleges that facility staff admitted to not having enough staff to “lift” resident. On 4/11/25 at 9:45am, LPA interviewed Administrator (A1) who denied allegation and stated that the facility has enough staff to meet residents needs.On 4/11/25 between 10:45 am and 12:00pm, LPA interviewed 5 Staff (Staff #1-5) and Assistant Administrator (A2) regarding the allegation; 5 out of 5 staff and A2 denied the allegation, and reported that there is enough staff to meet the needs of the residents. On 4/11/25 between 1:00pm and 2:00pm, LPA interviewed 5 Residents (Residents #1-5). Of the 5 interviewed, 5 out of 5 denied the allegation. 5 out of 5 stated that their needs are taken care of and that there is enough staff to meet their needs. On 4/11/25, LPA observed adequate staff present at time of visit. On 4/11/25, LPA reviewed staff and resident rosters which confirmed that adequate staffing is maintained.

Based on the information gathered, there is insufficient evidence to support the stated allegation

Allegation: Staff did not provide assistance to resident in care as necessary.

The complaint alleges that facility staff on scene admittedly refused to assist patient from the ground and stated that it is not their policy to lift people up.