Complaint Investigation Report

Physicians Report (Dated: 03/27/2025), and Regent Villa Rent Increase Notice (Dated: 01/02/2026) from the facility.

The investigation revealed the following: Allegation- Staff do not safeguard resident's cash resources.

The details of the complaint allege that money was taken from the resident (R1s) account. It was reported that $1,900 was taken from them and deposited into a Citibank account that the resident does not own, now there is an outstanding balance for rent for the month of April. However, it was reported that R1s rent for May, June, and July were paid. On 7/16/2026, from 9:30am-2:30pm, the department interviewed staff (S1-S3) and residents (R1-R10). 3 of 3 staff denied the allegation that Staff do not safeguard resident's cash resources. All staff (S1-S3) stated that the Citibank account in question is the account that the residents get there social security checks deposited into. Staff stated that the formal name of the account is Resident Fund Management Service which is an account through Citibank for which residents have their checks deposited into to pay rent and once deducted; whatever is left over from that, the residents get to keep.

Staff (S1) also stated that the resident went into the hospital for a long period of time and medical reported to social security about the resident being in the hospital, and social security stopped paying rent for R1. Now that the resident has returned, stated (S1) they are working to get (R1) back pay to cover their rent that social security did not pay. S1 stated that the resident has a past due balance for rent which is $1,973.20. S1 stated that resident is getting their current social security check and any Personal and Incidental (P & I) balance due them and their current rent is paid.

The department interviewed residents (R1-R10) ) about the allegation and 10 of 10 residents that were interviewed denied that the facility does not safeguard their cash resources. They stated that they never had a problem with financial theft from the facility and that they deposit any checks they get from social security into the Resident Fund Management Service account. This account they stated deducts their rent and they get whatever is left from the deposit.