Complaint Investigation Report

It is alleged that staff members physically assaulted Resident #1 (R1). Reports indicate that a female medication technician, who worked between 10 PM and 6 AM, was involved in the incident. The assault resulted in injuries to (R1's) head and shoulder. No further details regarding this matter have been provided.

On June 11, 2026, and June 15, 2026, between 01:21 PM and 04:29 PM, the Department interviewed staff members identified as Staff #1 through Staff #3. Three (3) out of the three (3) staff members were not able to corroborate this claim, with each of them denying that any physical assault on Resident #1 (R1) and stating that this allegation is false and misleading. At approximately 10:37 PM on May 26, 2026, staff members (S1-S3) reported that (S2 and S3) responded to a call button alert initiated by (R1). (S2) asked if assistance was needed to reset the call button and inquired about (R1)'s specific needs. (R1) displayed agitation and exhibited physical aggression towards the staff, including actions such as exerting pressure and physical interactions that may be perceived as confrontational. No injuries were reported, and there was no involvement of law enforcement or medical personnel. Neither (S2) nor (S3) had any physical contact with (R1) that resulted in injuries to the head or shoulder. (S1) claimed the incident was reported to Community Care Licensing with an Incident Report LIC 624, Long Term Ombudsman and Report of Suspected Dependent Adult Elder Abuse SOC 341 was completed and filed in reference to this incident.

On June 11, 2026, and June 15, 2026, between 11:00 AM and 03:30 PM, the Department interviewed resident members identified as Resident # 1 through Resident #7 (R1-R7). Six (6) out of the seven (7) residents could not support this claim. (R2-R7) affirmed that they have been treated professionally by the staff and have never observed or experienced any physical aggression by them. Each resident expressed a belief that the facility is dedicated to fostering a safe and secure environment for all in care. (R2), who occupies a shared room with (R1), reports that (R2) has not observed any instances of conflict between the staff and (R1), nor has (R2) witnessed any physical altercations.

(R1) reported being physically assaulted by a staff member but could not recall the date and time of the incident. During the altercation, (R1) was hit twice in the head and once on the shoulder. (R1) confirmed there were no bruises or marks and did not seek medical treatment. There were no witnesses. The incident was not reported to law enforcement, and (R1) was unable to provide further details.