Complaint Investigation Report
The investigation revealed the following:
Allegation 1: Staff do not properly store residents’ medications.
It was alleged that facility staff restricted a resident access to their over the counter (OTC) supplements and health related items.
On 04/13/2026 at 1:01pm, the Department interviewed A1 regarding the allegation. A1 denied the allegation, and stated that all over the counter (OTC) supplements are treated as medications, must be profiled into the medication administration record (MAR), and are stored either in a locked cabinet for residents cleared to self administer or in the medication room/medication cart for residents who cannot self administer.
On 04/13/2026 between 9:38am - 12:19pm, the department interviewed seven (7) staff regarding the allegation. 7 out of 7 staff denied the allegation.
On 04/13/2026 between the hours of 10:47am - 11:46am, the Department interviewed seven (7) residents. 2 out of 7 residents confirmed the allegation. Of the two (2) residents who confirmed the allegation ; R1 mentioned sometimes staff has taken and or held their over the counter (OTC) supplements without permission due to supplement being kept in resident room on top of their dresser. 5 out of 7 residents denied the allegation and stated have staff have not handle, stored or restricted residents medication and or over the counter supplements without knowledge their and or permission.
On 04/13/2026 between the hours of 11:20am - 11:40am, the Department conducted an observation and record review and observed the following: Based on Clarity healthcare - Resident Assessment Form (completed 10/23/2024) in the medication section with a checkmark for requires routine medication management with one (1) to four (4) medications at routine times (up to 5x per day). With service provider responsibilities: MedTech will manage residents medication and will also coordinator with doctor for all new and current medication orders. Also on R1's Resident Assessment (dated 12/31/2025) under the medication management section it states minimal - central storage and set up of medication (4).
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction