Complaint Investigation Report

The investigation revealed the following:

Allegation: Staff engaged in an argument with a family member in front of the resident.

It was alleged that the Executive Director engaged in a continuation of an argument with a family member in front of residents.

On 08/11/2025, LPA interviewed Administrator (A1) regarding the allegation. A1 denied the allegation. A1 stated in the common area of the facility, one of the residents’ family members entered wearing a body camera that recorded staff and residents, which is a violation of residents’ rights.

On 08/11/2025 between the hours of 2:30pm – 3:50pm, and on 10/02/2025 between 10:00am – 2:12pm, LPA conducted interviews with 10 residents regarding the allegation. Ten (10) of ten (10) residents denied the allegation. All residents stated they did not hear or witness any arguments between staff and a family member on July 31, 2025.

On 08/11/2025 between the hours of 2:15pm – 3:41pm, and on 10/02/2025 between 10:10am – 12:44pm, LPA conducted interviews with nine (9) staff members regarding the allegation. Three (3) of nine (9) staff denied the allegation, and six (6) of nine (9) staff were unaware of the incident. The six staff stated they did not recall or know of any incident occurring on July 31, 2025, while three were not on shift at the time of the incident.

On 10/08/2025, LPA interviewed Witness 1 (W1) regarding the allegation. W1 stated that while in the great room with her mother, she heard a discussion involving differing opinions but did not hear any yelling or screaming. W1 stated she would have preferred that the discussion be held privately rather than in front of guests and residents. LPM Hammond interviewed Witness (W2) further stated that upon entering the facility with a body camera, Administrator (A1) observed W2, followed them throughout the building, and began yelling and screaming in front of residents and several family members, causing discomfort among both residents and their families.