Complaint Investigation Report

During the course of the investigation, EA interviewed both licensees, EA also reviewed the home care organization’s policy and procedures manual, client care plan, and HCA files. EA interviewed HCA who admitted there was a disagreement between her and RP in the hospital room while the client was present, HCA stated RP was the aggressor. During the incident, HCA stated she kept her composure, did not yell and did not utter profanities because HCA stated she was aware the client was already in a fragile state. HCA stated she exited the hospital room after approximately 5 minutes to try and de-escalate the situation. HCA stated she has been a caregiver for 30 years and knew how to conduct herself. Additionally, HCA stated she has received initial and annual training from this home care organization (HCO). EA interviewed the licensee and director; they were aware of the incident which they addressed with the client and the client’s wife who kept HCA on as the caregiver because they were happy with the services provided. EA reviewed the personnel files of the three HCA’s assigned to the client, all three HCAs have received all training required under Health and Safety Code 1796.44.

Based on the evidence gathered and interviews conducted, the preponderance of evidence standard has not been met, therefore the above allegation is found to be UNSUBSTANTIATED.

EA concluded the visit with an exit interview and provided a copy of this report along with appeal rights to licensee.