Complaint Investigation Report

Regarding Allegation #1 : Staff yells at resident.

It is being alleged that staff yelled at resident. During the investigation CCLD staff toured the facility and noted no negative interactions between staff and residents. Interviews indicate the following: S1 indicates that staff do not yell at residents. 2 out of 3 staff indicate that they have not witnessed staff yelling at residents. 1 out of 3 staff have witnessed staff yelling at residents. 2 out of 3 residents indicate that staff has yelled at them many times. 1 out of 3 residents non-verbal and could not be interviewed.

Based on records review observations and interviews, the preponderance of evidence standard has been met; therefore, the allegation of “staff yells at resident” is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 6, Chapter 8 are being cited on the attached LIC 9099D.

An exit interview was conducted, and plan of correction were developed. A copy of the Complaint Report and appeals rights were provided to the Administrator Jolanda Cartridge S1.