Complaint Investigation Report
Allegation: Facility staff speaks inappropriately and yells at residents in care . It is alleged that staff are mistreating, speaking inappropriately, and yelling at a client in care.
09/18/24, LPA interviewed S1, and they denied ever mistreating, yelling, or have speaking inappropriately towards C1 or any other clients in care. S1 stated that fabricating stories against staff and other clients is very common for C1, and staff can do is talk to him and document such behavior. S1 stated that all staff has been trained in understanding clients rights and respecting them.
An interview conducted with the facility Administrator (A1) revealed that the facility provides all staff with training regarding the personal rights of clients. She indicated that the client’s rights are being protected and promoted through training and staff meetings. A1 expressed that the client’s personal rights are discussed during their monthly council meetings. Furthermore, A1 stated that C1 has fabricated stories in the past, and that behavior is very common from them towards staff and the other clients.
On 09/18/24, LPA interviewed C1, and it revealed that they are aware of their rights because staff is always telling them and reminding them what their rights are. When LPA asked C1 if staff at this facility has ever yelled or mistreated them or any of the other clients, C1 stated that they think staff has yelled at them, but they are not sure when. C1 stated that they are satisfied with the facility and the services being provided.
Based on observation, evidence gathered, interviews conducted, and records reviewed, there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.
An exit interview was conducted with Administrator Sheleania Hampton, and a copy of the report along with Appeal Rights was provided.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction