Complaint Investigation Report

Regarding Allegation: Staff member yelled at resident in care.

Interviews with Staff 2,3 generally stated that Staff 1 has an aggressive tone. Staff 2 stated that while they were in the rest room, they heard a commotion between Staff 1 (S1) and Resident 1 (R1). Staff 2 came out from the Rest Room, both R1 and S1 were standing in the dinning area. Staff 2 stated that they disengaged R1, and R1 listened. Resident 2 stated that S1 and R1 were going to “Square Up”, because R1 was being disrespectful to S1. Record Review revealed that R1 has had a previous verbal warning documented 02/01/22, for being overheard, calling a client a derogatory term, loud enough in the home that it could be perceived as verbal abuse. The home also conducted their own internal investigation, which documents statements from Resident 1, confirming that Staff 1 did in fact yell at R1.

“Based on LPAs observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) us found to be SUBSTANTIATED. California Code Of Regulations, (Title 22, Division 6, Chapter # 1), are being cited on the attached LIC 9099 D.”)