Complaint Investigation Report

The investigation revealed the following:

Allegation: Staff do not ensure the washer/dryer are working properly. It is being alleged that the washer and dryer machines don’t work properly. On 04/23/26, and 07/01/26, the department conducted interviews with S1-S5. Of those interviewed, 3 out of 5 staff corroborated with the allegation. 3 out of 5 staff stated that the dryers on the first floor were not functioning properly. Staff reported that multiple drying cycles were often required to fully dry residents' laundry, resulting in delays in laundry services.

On 04/23/26, and 07/01/26, the department conducted interviews with R1-R10. Of the 10 residents interviewed, 5 were unable to corroborate the allegation, while 5 corroborated the allegation.

On 07/01/26, the Department reviewed service records from CSC Service Works dated 01/08/26, 03/02/26, 03/05/26, 03/17/26, and 04/03/26. The records documented that one or more laundry machines were out of service on those dates.

Based on interviews conducted, and records reviewed, the preponderance of evidence standard has been met. Therefore, the above allegation is found to be substantiated.

California Code of Regulations, Title (22), Division (6) is being cited on the attached LIC9099-D.

An exit interview was conducted and a copy of this report was provided.