Complaint Investigation Report

Allegation: Staff did not take resident to be seen by a physician.

It is alleged that staff refused to take resident to doctor’s appointment. On 06/21/2021 LPA Calderon interviewed witness for complaint who states that staff did not provide transportation for R1 to be seen by his doctor. On 07/02/2021 LPA Calderon received and reviewed paperwork for R1 the medical records stated that R1 was taken to the doctors office when needed or if R1 had an appointment On 06/22/2021 LPA Calderon interviewed S1-S7 for complaint all stated that they take residents to the doctor’s office when needed and there is no way they would deny a resident right to see their doctors. On 07/02/2021 LPA Calderon interviewed R1-R11 for complaint all stated that medical services are fine, that staff takes them to the doctor’s office when needed.

Allegation: Resident's dietary needs were not met.

It is alleged that Resident's 1 was not being feed properly by staff. On 06/21/2021 LPA Calderon interviewed witness) for complaint who states that staff were not following his doctors dietary plan and he was not eating. On 07/02/2021 LPA Calderon received and reviewed meal plan for facility and facility staff are following R1 dietary plan. On 06/22/2021 LPA Calderon interviewed S1-S7 for complaint all stated that staff does follow dietary plans for all residents if there are any issues with a resident meal plan staff contacts doctors for any updates. On 07/02/2021 LPA Calderon interviewed R1-R11 for complaint all stated that they receive meal plans from the facility and if they have a doctor’s meal plan, the facility works with them to make sure they get the correct food every day.

Allegation: Staff did not properly assist resident with their medication.

It is alleged that Staff did not properly assist resident with their medication. On 07/02/2021 LPA Calderon received and reviewed MAR paperwork for R1 the medical records dated 04/18/2021. Per medical paperwork R1 was given higher level of care and was given 5 medications per day. Based on medical paperwork there was no missing medication given to R1. On 06/22/2021 LPA Calderon interviewed S1-S7 for complaint all stated that the med-Tec have the MAR from the doctor’s office and give the correct medication every day and the medication is given to all residents on time. On 07/02/2021 LPA Calderon interviewed R2-R11 for complaint all stated that medical services are fine, that staff gives them their medication every day and on time. Residents have no concerns with staff taking care of their medication needs.