Complaint Investigation Report

Allegation: Facility staff did not assist resident with obtaining medication refill as needed

It is being reported that staff allowed the resident ran out of her medications without ensuring she had a refill or assist her with obtaining a refill.

On January 22, 2025, LPA Lee reviewed Nursing Notes(dated 12/30/24 at 10:00am) which revealed that S1 made several calls to in an attempt to ensure that R1 receive her refills. According to the note, communication to Pharmacy representative was made in addition to R1's doctor, and the responsible party.

On January 22, 2025 LPA Lee interviewed R1-R5, and of those interviewed 4 of 5 state that the staff always help them obtain refills to their medication. Additionally, 4 out 5 stated that they have never ran out of medication.

On January 22, 2025 LPA Lee interviewed staff 1-3 (S1-S3) and administrator (A1). Of those interviewed 3 out of 3 staff and Administrator stated that facility staff always assist residents in obtaining a refill of medication when needed.

Based on interviews, observations, and supporting documentation, the preponderance of evidence standard has not been met; therefore, the allegation of "Facility staff did not assist resident with obtaining medication refill as needed" found to be UNSUBSTANTIATED.

N o deficiencies cited during today's visit.

An exit interview was conducted, and a copy of report was give to Peggy Clark Administrator.