Complaint Investigation Report

Allegation: Staff does not have adequate training to care for residents.

It is alleged that staff does not have adequate training to care for resident, complainant states that staff S1 is the real problem and does whatever and threaten to fire various caregiver. On 07/30/2024, records reviewed showed S1 had forty hours of mandatory training of care giver for residents. LPA interviewed seven(7) staff members (S1-S7) 7 out of 7 staff denied the allegation. LPA interviewed the assistant administrator S2. S2 stated that they have the required knowledge for providing care and supervision needed to the residents. LPA interviewed seven staff (7) (S1-S7) all of whom stated that they were given on-the-job training and forty-hour training and have the appropriate experience, which provides knowledge and skills to perform their jobs safely and effectively. S2-S7 stated that S1 never threatened to fire them. This is the first-time hearing something like that. LPA interviewed ten residents (R1-R10) 8 out of 10 denied the allegation and overwhelmingly stated that they are well cared for.

Based on interviews, observation, information received, and records reviewed there was not enough sufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed unsubstantiated.