Complaint Investigation Report

The investigation revealed the following: Regarding the allegation “Facility staff handled resident in a rough manner” it is being alleged that facility staff blocked R1’s doorway and because of this R1 fell. 9 out of 12 resident interviews indicated that facility has not treated them in a rough manner. 9 out of 11 staff interviews indicated that they have not seen and/or heard complaints about staff handling residents in a rough manner. Regarding the allegation, the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred, therefore the allegation is unsubstantiated.

An exit interview was conducted, and a copy of this report was left with Peggy Clark, Administrator.