Complaint Investigation Report

Allegation: Resident’s bathtub is dirty. It is alleged the bathtub in resident #1 (R1) is dirty. The complainant retracted her statement that the bathtub for (R1) is not dirty. The complainant was referring to other residents in the community. However, the complainant failed to provide the names, dates, or room numbers of these residents. The Department inspected (R1’s) bathroom was found to be within Title 22 regulations and was clean and operational. Interviews with residents #2 - #10 (R2-R10) and staff #1 - #10 (S1-S10) were all unable to corroborate this allegation. (S1-S10) claimed (R1) requires the housekeeping staff to provide limited services as very protected personal property and space. Based on the information collected, there is no evidence to support the allegation mentioned above.

Allegation: Facility laundry pipes are in disrepair. The complainant claimed that the pipes are not working and breaking down and leaking. The complainant was unable to provide additional detailed information. The complainant stated it happened sometime in November 2021. Interviews with residents #2 - #10 (R2-R10) and staff #1 - #10 (S1-S10) were all unable to validate this allegation. (S2) assistant administrator who oversees maintenance coordination did not have any service requests for pipes in deplorable condition. Based on the information collected, there is no evidence to support the allegation mentioned above.

Allegation: Staff are mismanaging residents’ medication. The complainant reported that (R1) is not getting medication on time as well as other residents. The complainant stated that the staff is not responsive when it comes to medication refills. The Department interviewed resident #1 (R1) who stated that he is independent and is responsible for taking his meds. (R1) the med-techs will assist in the coordination of prepping his medications and refills. As for (R1), the few times he had issues with his medications being delayed were due to the pharmacy or to his primary physician failing to authorize refills in a timely manner. (R1) claims he has never had any issues with the facility for his medications not being issued on time. Interviews with (R2-R10) all claimed that they are independent and that medications are handled properly and timely. According to Med-Tech staff #9 (S9), most residents including (R1) can take their own medications. It is the med-tech's responsibility to coordinate residents' schedules and prepare medications. The med-techs will contact the pharmacy or/primary physicians for refill authorization. (S9) denies having any issues with (R1’s) medications not being disbursed timely. The Department reviewed the Medication Administration Records for (R1) and did not find any discrepancies. Based on the information collected, there is no evidence to corroborate the allegation mentioned above.