Complaint Investigation Report

Allegation 1: Staff did not notice a change in residents’ medical condition. On 08/29/2022 LPA Calderon interviewed W1 who states R1 had gone to the beach and returned having medical issues. W1 states that staff refuse to provide medical care timely. On 08/23/2022 LPA Calderon interviewed R1 who states staff did not notice R1 change in medical condition and did not help R1 with R1 medical needs. On 08/29/2022 LPA Calderon interviewed R2-R10 who state they have no issues with staff medical services and staff does not changes in residents’ medical condition. On 08/29/2022 LPA Calderon interviewed S1-S4 who state that staff is trained to see changes in residents’ medical condition and there were no medical issues with R1 when seen by staff. On 08/29/2022 LPA Calderon reviewed R1 medical reports, there is no hospital report regarding R1 medical evaluation

Allegation 2: Staff did not seek medical attention in a timely manner. On 08/23/2022 LPA Calderon interviewed W1 who states that staff refused to allow R1 to use a wheelchair and did not respond to the call light when W1 and staff pushed the button. On 08/23/2022 LPA Calderon interviewed R1 who states that staff did not allow for the use of a wheelchair and did not show up when the call light button was pushed by W1. On 08/29/2022 LPA Calderon interviewed R2-R10 who state when they call for medical services staff shows up on time and in most times less then 5 minutes. On 08/29/2022 LPA Calderon interviewed S1-S4 who state that they respond to residents needs timely. On 08/29/2022 LPA Calderon reviewed the call light log. Call log states that staff responded within 10 minutes of the call made by W1.

Allegation 3: Staff cannot communicate effectively with residents. On 08/23/2022 LPA Calderon interviewed W1 who states that staff does not communicate with residents and that on the date of complaint staff did not respond to W1 communication regarding R1 medical condition. On 08/23/2022 LPA Calderon interviewed R1 who state that staff did not respond to W1 calls and did not understand what R1 was telling them of R1 changing medical condition. On 08/29/2022 LPA Calderon interviewed R2-R10 who state no issues with communications with staff regarding their medical needs. On 08/29/2022 LPA Calderon interviewed S1-S4 who state no issues regarding communication with residents and their medical needs.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

A exit interview was conducted with Administrator S1, and a hard copy was provided.