Complaint Investigation Report

It is alleged that individuals who do not live at the facility are allowed to come into the facility to receive services such as laundry, meals, medication administration, transportation, and are assisted with activities of daily living. On 03/11/26 from 9:45am- 10:11am LPA conducted interviews with C1-C7 regarding the allegation above. 1 of the 7 clients interviewed could not answer any of the questioned asked by LPA. 4 of the 7 clients interviewed confirmed the allegation above and reported that individuals who do not live at the facility are obtaining services at the facility such as: laundry services, receiving meals, assistance with medication administration, are showering at the facility, and are obtaining services from medical professionals when medical professionals are conducting visits at the facility. 2 of the 7 clients interviewed did not have any knowledge regarding the allegation above. On 03/11/26 from 10:25am- 11:00am LPA conducted interviews with S1-S3 regarding the allegation above. 3 of the 3 staff interviewed confirmed the allegation and indicated that individual who do not live at the facility are coming to the facility and are picking up to go plates. Additionally, 3 of 3 staff interviewed denied that individuals that do not live at the facility are receiving services such as: laundry services, assistance with medication administration, are showering at the facility, and/or obtaining services from medical professionals when medical professionals are conducting visits at the facility.

Based on LPAs observations and interviews which were conducted, the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be substantiated. California Code of Regulations, Title 22, Division (6) and Chapter (1) are being cited on the attached LIC 9099D.

Exit interview conducted, appeal rights explained, and a copy of this report was provided.