Complaint Investigation Report

The investigation revealed the following:

Allegation: “Staff did not ensure client took medication as prescribed”, it is being alleged that C1 did not take medication as prescribed.

Records reviewed of Plan Of Operation revealed the following:

WHAT YOU AT THIS FACILITY SHOULD DO WHEN:

1. Client/resident arrives with medications:

· Contact physician(s) to ensure physician is aware of all medications currently taken by the client/resident.

· Verify medications that are currently taken by the client/resident and instructions for disbursement.

· Inspect containers to ensure the labeling is accurate.

· Log medications accurately on forms for client/resident records.

· Discuss medications with the client/resident, if possible or the responsible person/authorized representative.

· Store medications in a locked cabinet, drawer, etc.

· Inspect containers to ensure all information on the label is correct.

· Note any changes in instructions and/or medication; for example, change in dosage, change to generic brand, etc.

· Discuss any changes in medications with client/resident, responsible person/authorized representative and appropriate staff…

· Refusal of medications should be documented on the client's/residents medication record and the prescribing physician contacted Immediately.”