Complaint Investigation Report

Regarding Allegation #1 : Administrator absent from the facility.

This complaint alleges that the administrator is absent from the facility. On 03/16/2022 LPA Calderon interviewed A1 for complaint. A1 expressed that A1 is at the facility every day and if A1 is not at the facility staff can reach A1 by cell phone. On 03/16/2022 LPA Calderon interviewed S1 for complaint. S1 expressed that A1 does not come to the facility daily and can be reached by cell phone. S1 expressed that S1 takes care of the facility daily. On 3/15/2022 LPA Calderon interviewed R1 for complaint. R1 expressed that A1 is only at the facility every 3 months and that S1 house manager runs the facility daily. On 03/16/2022 LPA Calderon interviewed R2-R6 for complaint. R2-R6 expressed that A1 comes to the facility one time a month and that S1 House Manager is the person running the facility daily. On 03/16/2022 LPA Calderon toured the facility with S1 office manager who then called A1 by cell phone. A1 arrived at the facility around 10 am to speak to LPA Calderon.

Regarding Allegation #2 : Staff do not provide a safe and healthful environment.

This complaint alleges that staff do not provide a safe and healthful facility. On 3/16/2022 LPA Calderon interviewed A1 for complaint. A1 expressed that resident’s mattress has never been changed and there are bed bugs in the facility and other pest. A1 expressed that A1 would not take a shower in any resident bathroom due to shower conditions. On 03/16/2022 LPA Calderon interviewed S2 for complaint. S2 expressed that S2 is only one person who cleans the facility, cleans clothes, cleans bathrooms and the facility needs to hire more staff to clean the facility. S2 expressed that S2 does the best S2 can but residents dirty the bathrooms and facility. On 03/15/2022 LPA Calderon interviewed R1 for complaint. R1 expressed that the facility does not clean and there is trash everywhere, bedbugs in every room and bathrooms are dirty. On 03/16/2022 LPA Calderon interviewed R2-R6 who expressed that staff do not clean the facility and there is trash all over the facility. On 03/15/2022 LPA toured the facility with A1, S1 and noted that the facility had trash all over the facility, LPA Calderon noted bedbugs, black mold in many bathrooms and facility was not cleaned or maintained by staff.