Complaint Investigation Report

Allegation: Staff did not meet a resident's incontinence need.

The details of the complaint alleged that facility staff is not meeting (R#1)’s incontinence needs.

During the records review, LPA Iniguez observed (R#1)’s Physicians Report for the Residential Care Facilities for the Elderly (RCFE) or LIC 602A dated 9/4/2024, it was marked by a physician that (R#1) did not have a bladder or bowel impairment. In addition, (R#1) can follow instructions and communicate their needs. Moreover, LPA Iniguez reviewed (R#1)’s Admission Agreement dated 11/8/24; it was written that (R#1) did not have additional services, such as incontinence services.

During an Interview with the Administrator (A#1), he stated that the facility has an incontinence schedule, and the facility staff also changes the residents as needed. Moreover, (A#1) stated that (R#1) did not have incontinence while residing at the facility and never used adult diapers.

(R#1) is no longer at the facility, and (W#1) hopes (R#1) is not call regarding this complaint investigation.

During interviews with residents (R#2-R#4), (3) out of (3) stated that the facility staff is tending to their needs, including incontinence services.

During interviews with facility staff (S#1-S#2), (2) out (2) stated that the facility has an incontinence schedule, and, in addition, the facility staff changes the residents as needed. Also, (2) out of (2) facility staff state that (R#1) did not have incontinence while residing at the facility and never used adult diapers.