Complaint Investigation Report

Allegation: License does not ensure lead staff have adequate experience providing direct care to clients with developmental disabilities

The detail of the allegation alleges that “people [staff] do not have relevant experience to work here.”

On 8/14/25, LPA Lee interviewed A1 who denied allegation stating that all the staff at the facility have the proper and relevant experience to work at the facility. She went on to state that all the staff have the following certifications: Registered Behavior Tech (RBT), Direct Support Professional (DSP), and Crisis Prevention Institute (CPI). Lastly, A1 stated that staff participate in ongoing in-service training provided by the facility.

On 8/21/25, LPA interviewed 6 staff (S1-S6) regarding the above allegation and of those interviewed, 6 out of 6 denied the allegation, stating that they had at least a year of prior relevant experience working with clients with behavior challenges.

On 8/14/25, LPA obtained, reviewed, and evaluated the following: RBT certifications (dated 6/27/25, 9/27/19, 4/29/24, 7/16/25, 2/14/24), CPI certifications (dated: 5/7/25, 6/5/25, 12/6/24, 5/20/25, 6/25/25), and DSP certifications (5/25/25, 5/27/25, 5/5/25, 5/29/25)

Based on interviews conducted and documents reviewed, there is insufficient evidence to support the above allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.