Complaint Investigation Report

The investigation revealed the following:

Allegation: Staff are not following proper food sanitation practices.

It was alleged that on or around 04/24/2026, a partially eaten sandwich from the previous day was found in a client’s lunch container inside their backpack. The container had not been cleared or cleaned, and the food showed visible deterioration consistent with being left overnight.

On 05/04/2026 between 12:22pm - 12:31pm, the Department interviewed Administrator (A1). A1 denied the allegation and stated that morning shift staff prepares and pack C1’s meals while evening staff remove and clean containers. A1 reported being informed of the incident by C1’s guardian and stated that the facility apologized and implemented a new procedure, including an in-service training for staff. A1 stated that the sanitation protocol requires staff to remove the lunch pail from C1’s bag, discard leftover food, clean containers, and empty trash, and denied any prior similar incidents.

On 05/04/2026 between 8:55am - 10:53am, the Department interviewed five (5) staff members regarding the allegation. 5 out of 5 staff denied the allegation. Staff generally reported that lunch containers are emptied and washed daily, that leftover food is discarded, and that staff follow a routine process for preparing and cleaning C1’s lunch items. Staff also reported that the facility implemented a communication exchange form and a drop-off checklist to improve documentation and communication with the day program.

On 05/04/2026 between 9:41am - 9:51am, the Department interviewed three (3) clients. 1 out of 3 client did not confirm nor deny the allegation due not answering whether staff cleans their lunchbox. 2 out of 3 clients denied the allegation and did not have any spoiled food or experiencing sanitation issues.

On 05/04/2026 between 1:45pm - 2:30pm, the Department conducted a records review and observed the following: The Department received and observed a photo a food container holding a partially eaten sandwich, that uneaten food remaining in a client’s lunch container after returning from the day program but no deterioration of the sandwich appeared in the photo . As a result of this, the facility uses a “Client Drop-Off Check Form,” which requires staff to check backpacks upon arrival, remove food items, and document uneaten food. Also upon further observation food storage areas including refrigerators, pantry shelves, and snack storage. Food items were stored in sealed containers, and clients have access to fruit, snacks, bread, and lunch components. The Department observed wash containers, and staff following menu based meal preparation at 11:04am on 05/04/2026.

Unsubstantiated: Based on information gathered through interviews and record reviews, there is not enough evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegation is UNSUBSTANTIATED.