Complaint Investigation Report

Allegation: Staff imposed restrictions on resident’s telephone calls

It was reported that resident was being restricted to two phone calls per day. LPA Felisa Shirley spoke with S-1 regarding C-1s phone usage. S-1 stated that C-1 received and made a lot of calls, and that resident was on the phone excessively. S-1 was concerned that resident was not accepting incoming calls. S-1 spoke with resident and explained the “Call Waiting” feature on the landline. C-1 was shown what to do if there was a beep to indicate an incoming call. C-1 was told to click the button to accept the incoming call, and how to click back over to resume the call that the resident was on.

LPA Shirley interviewed staff-1 thru staff-11 (S-1 thru S-11). LPA asked, is staff imposing restrictions on resident’s telephone calls. Of those interviewed, 8 out of 11 staff answered no, and 3 answered yes. LPA interviewed Client-1 (C-1). LPA asked resident, is staff restricting your phone calls. The resident answered, No.

Based on information gathered, LPA did not find sufficient evidence to support the allegation listed above therefore the allegation is unsubstantiated.

There were no deficiencies cited during this visit.

LPA Shirley conducted an exit interview and a copy of this report was signed by the Administrator Assistant, Cory Spight.