Complaint Investigation Report

Allegation: Facility staff does not ensure facility is kept free of bed bugs resulting in clients getting bitten

The details of the complaint alleged that the facility staff does not ensure facility is kept free of bed bugs resulting in clients getting bitten.

During a tour of the facility, LPA observed the presence of bed bugs on the client’s mattresses in room numbers 24 and 25. LPA Iniguez took a picture as evidence.

During the records review, LPA Iniguez reviewed the following: LPA observed copies of the pest control company. On 9/27/24, they came to treat room numbers 5 and 28 for bed bugs, and on 10/9/24, they came to treat room numbers 1, 3, 4, 9, 10, and 11. In addition, LPA Iniguez reviewed the facility complaint history on FAS. There are 2 complaints with the same allegation that have been substantiated on 7/29/19 and 3/6/23.

During an Interview with the Administrator (A#1), he stated that the facility has been treated for bed bugs at least twice per month or as requested. (A#1) is aware of the bed bugs problem, but he stated that housekeepers also do a thorough check every time they go inside clients' rooms, including the clients' mattresses. If bed bugs are present, they will use the in-house chemicals to treat them.

During interviews with clients (C#1-C#8), (2) out of (8) stated that they do have bed bugs in their rooms, (6) out of (8) stated they do not have seen bed bugs in a while.

During an interview with Witness 1 (W#1), they stated that they come to treat the building for bedbugs twice monthly.