Complaint Investigation Report

Allegation #1: Licensee is financially abusing resident.

On 02/07/23, the Department received a complaint alleging that the licensee is financially abusing client #1 (C1). The details of this complaint indicated the complainant became suspicious of the licensee when loan documents with (C1) and the licensee’s names appeared on the loan documents with both (C1’s) signature and the licensee. Furthermore, the complainant reported the licensee has an insurance policy for (C1) and the beneficiary is the licensee.

The Department investigated from 02/16/23 through 01/31/24, which revealed the licensee/administrator staff #1 (S1) Kesha Reed Charles purchased the house located at 100 W Barclay St., Long Beach, CA, had difficulty qualifying for a home loan. Witness #1 (W1) suggested the licensee find a co-signer for the home loan.

In August 2022, the licensee brought (C1) to the mortgage company and asked (C1) to sign home loan documents as co-signor. In the home loan #1064, the borrower (S1) and (C1) agreed to pay periodic payments and pay the debt in full by 09/01/2052 to the lender.

On 08/24/22, (S1) and (C1) purchased the house located at 100 W. Barclay St., Long Beach CA 90805 with the money borrowed from the home loan.

On 02/16/23 between 1:10 pm – 1:30 pm, the Department interviewed (C1). (C1) was asked if (C1) signed any contracts or property deeds. (C1) stated was unable to recall signing any documents. On 05/25/23 between 12:30 pm – 4:20 pm, a subsequent interview with (C1) and presented (C1) a signature on the loan document. (C1) stated, “It appears” to be (C1’s) signature on the loan document. (C1) claimed not to recall the moment when (C1) signed the legal document and did not know at the time what papers (C1) had signed.

On 05/22/23 between 12:30 pm – 4:20 pm, (S1) was interviewed by the Department. (S1) was presented with a copy of a loan document (S1’s) signature. (S1) acknowledged it was (S1’s) signature and confirmed explicitly what type of document was signed. (S1) also declared the other signature on the loan document was (C1’s) signature. (Evaluation Report continues LIC 9099-C)

This report serves as an amendment to clarify the findings. It does not supersede the complaint investigation findings reflected in the report written on 01/31/24.