Complaint Investigation Report

The investigation revealed the following: Allegations: Facility not safeguarding clients personal belongings

Facility gave a clients personal belongings to another clients in care.

5/22/23 LPAs/LPM interviewed administrator Kesha Reed-Charles regarding the above allegation, the administrator denied allegation and indicated resident #1 belongings were picked up by residents #1 responsible party. Unable to interview Client #1. On 5/22/23 LPA interviewed clients #2-6 regarding the allegations 5 of 5 interviewed denied allegations.

LPA interviewed staff #2 and #3 regarding allegation, staff #2 denied allegation.

Team conducted a file review of clients #2-6 and there was no evidence documented that any clients reported any missing belongings.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is Unsubstantiated.

Exit interview was conducted with Administrator Kesha Reed-Charles, and a copy of this report was provided.