Complaint Investigation Report

The details of the complaint reported that staff #1 (S1) yells at client #1(C1). The complainant reported that (S1) is not pleasant and yells and screams at client #1 (C1). The complainant could not verify the date of incident when (C1) spilled salt on the table. (S1) yelled and screamed at (C1) after spilling the salt on the table. An interview on 02/16/23 with (C1) denies this incident. (C1) does not recall this ever happening. (C1) stated that (S1) is stern but has never raised the tone of voice or disrespected (C1). (C1) stated that no staff at this facility has ever made (C1) felt unsafe living at this facility and no one has talked to (C1) in a threatening way. An interview with (S1) denies this claim. (S1) stated that clients are not treated unfairly and are given a safe place to live. Interviews staff #2-#3 (S2-S3) verified that clients residing at this facility were treated with respect and not one is yelling at any of the clients. (S2-S3) does not recall this incident ever happening with (C1). Interviews conducted with clients #2-#5 (C2-C5) on 02/16/23 and 5/22/23 revealed (S1) gets along with all staff and clients. (C2-C5) asserted the staff treats them with dignity and respect. Based on the Department’s observation, interviews, and a review of service records that were conducted, the Department found there is no evidence to support t he allegation mentioned above.

Allegation: Licensee did not provide resident with a 30 written notice prior to increasing facility fees.

It is alleged that staff #1 (S1) raised client #1 (C1) rent fees and was not notified before the increase. A follow-up interview with the complainant stated on 02/06/23 when the complaint was filed, (C1) had no written notice was provided by (S1). During the initial visit on 02/13/23, the complainant expressed that a written notice copy for the rent increase was received for (C1) and that this matter is no longer an issue. An interview with (C1) reported receiving notification in writing for the increase in November 2022 and signing the document. Interviews with clients #2-#5 (C2-C5) verified receiving written notices in writing and acknowledging by signing the document. (S1) provided proof of evidence written "Rent Increase Notice" in November 2022. Based on the Department’s observation, interviews, and a review of service records that were conducted, the Department found there is no evidence to support the allegation mentioned above.