Senior Care Records.

Complaint Investigation Report

Heritage Board & Care #1, Long Beach04/05/2024Licence 198600459

Census27
Date signed04/05/2024 02:29:55 PM
The inspector’s account

The investigation revealed the following:

Allegation- Staff member physically abused residents

It is being alleged facility staff physically assaulted resident with a metal pipe which resulted in a laceration. On 12/04/23 IB investigator interviewed A1 regarding the allegation above, A1 denied the allegation above. Per A1 there was surveillance footage, however footage surveillance system only allows footage to be reviewed for 7 days. On 12/04/23 IB investigator interviewed M1 regarding the allegation above, M1 acknowledged there was an incident outside the facility but reports not being a witness. On 12/04/23 IB investigator interviewed S1 regarding the allegation above, S1 acknowledged that an encounter indeed took place and confirmed picking up a metal pipe and using it to keep R1 from walking towards him however, S1 denies ever striking resident with metal bar. On 12/04/23 IB investigator interviewed R1, R11, R12, and R13 regarding the allegation above, 4 of 4 residents interviewed reported being assaulted by staff while in care.

Based on observations and interviews which were conducted and the records that were reviewed, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, Title 22, Division 6 and Chapter 1 & 6 are being cited on the attached LIC 9099D. An Immediate civil penalty is assessed in the amount of $500.

Exit interview conducted, appeal rights explained and a copy of this report and appeal rights was provided.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction