Complaint Investigation Report

The investigation revealed the following:

Allegation 1: Staff is over medicating resident.

On 4/3/2026 at 10:24AM, The department conducted interviews with staff member 1-4 (R1-R4) and 4 out of 4 staff members stated that clients are not over medicated and all residents are given their medications are prescribed by their physicians.

At 2:10PM, LPA conducted interviews with clients 1-5 (R1-R5) and 5 out of 5 clients stated that they are not over medicated by staff members.

The department reviewed the files for five (5) clients which revealed that their medications are being dispensed as prescribed by their physicians.

Allegation 2: Staff does not ensure resident's medical needs are being met.

On 4/3/2026 at 10:24AM, The department conducted interviews with staff member 1-4 (R1-R4) and 4 out of 4 staff members stated that clients’ medical needs are being met monthly at the facility by a physician or as need.

At 2:10PM, the department conducted interviews with clients 1-5 (C1-C5) and 5 out of 5 clients stated that they are getting their medical met by their physicians.

LPA reviewed the files for five (5) clients which reveal that clients appear to be up to date per their physicians report and needs and service plans.

Allegation 3: Staff speaks to resident in an inappropriate manner.

On 4/3/2026 at 10:24AM, The department conducted interviews with staff member 1-4 (R1-R4) and 4 out of 4 staff members stated that clients are not spoken to in an inappropriate manner.