Complaint Investigation Report
Allegation 1: Facility staff did not ensure safety of residents.
On 02/03/2023 LPA Calderon interviewed R1 for complaint. R1 states that the facility is not safe and other residents are aggressive with R1. On 02/03/2023 LPA Calderon interviewed S1-S4 who states that the facility is safe, the facility has cameras, and the facility doors are locked at night. On 02/03/2023 LPA Calderon interviewed R2-R4 all residents state to feel safe living at the facility. On 02/03/2023 LPA Calderon reviewed facility records for R1. The reports note that R1 has mental health issues and does not take any medication for R1 condition.
Allegation 2: Facility toilet is in disrepair
On 02/03/2023 LPA Calderon interviewed R1 for complaint. R1 states that the bathroom toilet never works, and unknown person clogs the toilet. R1 states that the facility must call a plumber to fix the toilet and R1 can never use the bathroom. On 02/03/2023 LPA Calderon interviewed S1-S4 who state that R1 clogs the toilet all the time to prevent other female residents from using the bathroom. S1-S4 state that a plumber is called many times to fix the damage done by R1. On 02/03/2023 LPA Calderon interviewed R2-R4 for complaint. R2-R4 state that the bathroom toilet is clogged from time to time and there are no issues or concerns using the toilet. On 02/03/2023 LPA Calderon reviewed invoice from plumber fixing the toilet clog due to excessive toilet paper.
Allegation 3: Facility bathroom sink is in disrepair.
On 02/03/2023 LPA Calderon interviewed R1 for complaint. R1 states that the bathroom sink never works and unknown person clogs the sink. R1 states that the facility must call a plumber to fix the sink and R1 can never use the bathroom sink. On 02/03/2023 LPA Calderon interviewed S1-S4 who state that R1 clogs the sink all the time to prevent other female residents from using the bathroom. S1-S4 state that a plumber is called many times to fix the damage done by R1. On 02/03/2023 LPA Calderon interviewed R2-R4 for complaint. R2-R4 state that the bathroom sink is clogged from time to time and there are no issues or concerns using the sink. On 02/03/2023 LPA Calderon reviewed invoice from plumber fixing the sink clog due to excessive toothpaste.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction