Complaint Investigation Report

***This Licensing report supersedes the original complaint investigation report created dated 03/24/22. The finding remains the same as in the prior licensing report -Unsubstantiated. ***

During the subsequent visit conducted on 04/15/21, LPA interviewed staff #1 through staff #6 and resident #1 through resident #7. LPA obtained Resident roster, Staff roster, incident report dated 01/14/20 and resident #1’s medical report.

On today’s visit, LPA Tao met with Administrator, Lorenzona Medina and CEO, Rodrigo E. Ramos and discussed the complaint investigation findings. The investigation consisted of interviews with staff and residents; review of facility records for R1 an R2, and R1’s medical records.

Regarding allegation: Lack of supervision results in resident being assaulted on several occasions by another resident. It was alleged that R1 was being physically assaulted by R2 on several occasions and staff were not providing care and supervision. Interviews with six (6) out of six (6) staff revealed they were not aware of the incident between R1 & R2 in which R1 was being assaulted by R2 and staff were not aware of a resident being assaulted by another resident. All six (6) staff stated they did not witness or hear any noise from resident’s (R1 & R2) room during the alleged incident. LPA interviewed seven (7) residents, five (5) out of seven (7) residents revealed that they were not aware of an incident between residents in which a resident was being assaulted by another resident and staff did not intervene. LPA interviewed R2 indicated that R2 denied hitting R1 or having an altercation with R1. LPA interviewed R1 indicated that on the morning of 01/14/20, S2 observed R1’s left hand was swollen and asked R1 what happened. R1 reported to S2 that R2 hit R1 with a cane during an argument in the resident’s room. LPA interviewed administrator who indicated that R1 and R2 have been roommates for several years. Administrator stated that an incident between R1 and R2 occurred on 01/14/20, in which staff observed R1 to have a swollen hand, staff had immediately obtained medical treatment for R1. Administrator stated that R1 and R2 had no prior history of having altercations with one another and this was a one-time incident.