Complaint Investigation Report

On 03/01/23 LPA interviewed residents R1-R5 about the allegations and 5 of 5 denied the allegation and stated they were not treated with disrespect and a lack of dignity. All of the residents stated that they feel safe in the facility and get along with all of the staff. And were not aware of any issues of this nature.

On 03/01/23, LPA interviewed staff S1-S6 about the allegation, staff do not treat residents with dignity and respect; and 5 of 6 denied the allegation. The staff stated by a majority that everyone speaks to all the residents in a respectful and dignified way.

Based on interviews and records reviewed there was insufficient evidence to support the allegation. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

An exit interview was conducted with Michael Mendoza, Executive Director, and a copy of the report was provided.