Complaint Investigation Report

On 1/31/2023 LPA Randle interviewed or attempted interviews with residents (R2-R9). LPA requested, received, and reviewed the following information: entire file of R1, Staff roster, Resident roster, and other documents relevant to the investigation.

Allegation: Staff did not inform responsible party of change in resident's condition

The complainant alleges Staff did not inform responsible party of change in resident's condition . LPA interviewed Administrator Camille Crenshaw (S1) denied the allegation. Administrator S1 added that R1’s responsible party has a POA and all medical decisions are approved by POA. Per Assistant Administrator (S8) POA in fact was involved directly in decisions regarding resident’s R1 condition. Per S8 R1’s POA was involved in medical decision regarding R1’s change in condition along with PCP. LPA interviewed residents (R2-R7) regarding the allegation Staff did not inform responsible party of change in resident's condition . Residents interviewed all stated (R2-R9) they had no problem with staff communicating their change of condition to their responsible party. LPA interviewed staff (S1-S8) regarding allegation all stated there were no delays in communicating to staff that informs responsible parties of changes to residents.

Based on information gathered, the department did not find sufficient evidence to support allegation " Staff did not inform responsible party of change in resident's condition