Complaint Investigation Report

Allegation: Facility staff failed to prevent resident from getting an infection.

The complaint details that the facility staff failed to prevent Resident #1 (R1) from contracting an infection. It is reported that (R1) developed the infection due to inadequate sanitation within the facility and the presence of dirty or unsanitized tableware. Reports have indicated that management staff were informed, but no action has been taken. No further details have been provided on this matter.

On August 07, 2025, between 10:00 AM and 04:30 PM the Department interviewed residents identified as Resident #1 through Resident #10 (R1-R10). Eight (8) out of the ten (10) resident members could not support this claim. (R3-R10) reported that they have never experienced an infection while receiving care at this facility. While (R1-R2) both verified being diagnosed with a viral infection. (R3-R10) have expressed general satisfaction with the tableware's condition. They appreciate its cleanliness and indicate that if any issues arise, they would be willing to return it to the staff for replacement.

(R2) acknowledged having contracted the viral infection outside of the facility through contact with a close associate who does not reside at Glen Park at Long Beach. (R2) understands and has not interacted closely with the facility's residents.

During a routine medical visit, (R1) was diagnosed with a viral infection. (R1) believes this infection was contracted at the facility, likely due to the use of unclean or poorly sanitized tableware. Furthermore, (R1) stated that management has not been informed about this issue. It is assumed that the condition has been recognized as having appropriate antibiotic treatment available for (R1). (R1) indicates that, considering (R1's) health condition, the likelihood of contracting the viral infection through an intimate encounter is considerably improbable.

On August 07, 2025, and August 08, 2025, between 09:00 AM and 4:15 PM, the Department interviewed staff members identified as Staff #1 through Staff #4 (S1-S4). Four (4) out of the four (4) staff members are not able to corroborate this claim. (S1-S3) reported that they were not informed about Resident #1's (R1) existing infection. According to (S1-S2), the medical discharge paperwork for (R1) was provided, and upon review, it did not mention any infection diagnosis. The primary physician for (R1) did not communicate any concerns or symptoms related to an infection to the facility staff.