Complaint Investigation Report

Allegation: Staff is stealing residents' personal belongings .

It is being alleged that staff at Glen Park in Long Beach have stolen resident jewelry and paintings and have stolen other resident belongings.

On 02/05/2025, between 11:00 AM, and 12:00 PM, LPA Richard interviewed four (4) staff (S1- S4). 4 out of 4 staff denied the allegation against them. They stated that all the residents have their key, and if a resident is not in the room, the staff is not allowed to enter except to clean resident rooms. They also stated that the facility makes sure all the residents' belongings are protected, and no resident ever complained to them about missing jewelry or other items inside their rooms.

On 02/05/2025, between 12:00 PM and 2:00 PM, LPA Richard interviewed seven (7) residents (R1- R7). 6 out of 7 denied that staff ever stole their personal belongings. They also stated that each resident has a key to their room, and they can lock their room if they are not there. They also stated that the staff usually knocked before entering inside their room. LPA interviewed seven (7) residents (R1- R7). 1 out of 7 residents was unable to provide any details of the items stolen, the dates when it occurred, or the names and descriptions of the individuals involved about the allegation that staff is stealing residents’ personal belongings.