Complaint Investigation Report

On 10/07/2021 LPA Cardenas spoke with Hospice registered nurse, John Chen who indicates that R1 has a skin rash, it has not been confirmed that it is scabies. He states that there was no burrowing. Per the hospice instructions Dr. prescribed permethrin cream as a preventative measure, and he is only follow hospice protocol. On 4/22/22 LPA Cardenas spoke with Norwalk Community Hospital who indicates that resident was brought in with scabies treatment, however there is no confirmation that resident had scabies at time of admission.

“Although the allegation may have happened or is valid, there is not preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.” Exit interview conducted and a copy of this report was provided to Melissa Flores.