Complaint Investigation Report

Allegation: Staff is not allowing resident to return to facility for re-entry.

The details of the complaint alleged that facility staff is not allowing a resident to return from hospital.

During the records review, LPA Iniguez observed the facility’s hospital board and noted that (R#1) is currently at (Hospital #1)

(A#1) stated that (R#1) is currently at College Medical Hospital, the facility has not refused to take them back. In addition, (A#1) stated that when it comes to (R#1), we have not refused to take them back, we just need to re-assess them before returning to us.

During interviews with residents (R#1-R#5), (4) out of (5) stated that while they were at the hospital, the facility never told them that they could not come back to the facility.

During interviews with facility staff (S#1-S#2), (2) out (2) stated that they have not told (R#1) that they cannot come back; they need to make sure (R#1) is assessed prior to hospital discharge.