Complaint Investigation Report

Allegation: Staff are threatening resident

The complaint allegation alleges that staff have threatened residents if they call and make a report to the Ombudsman.

During the facility tour, LPA observed the Ombudsman and Community Care Licensing poster posted in the hallway near the entrance of the facility.

During record review, LPA received and reviewed an Admission Agreement for residents that states on page 12 that residents have the right “to file a complaint regarding any licensed care facility,” and the information for Community Care Licensing, the Ombudsman office, and local police department information is listed.

During interviews with Staff S1-S9, were asked if residents have the right to file a complaint with the Ombudsman’s Office or Community Care Licensing, nine (9) out of nine (9) stated residents have the right to file complaints. Additionally, during interviews Staff S1-S9, were asked if they have heard of or have threatened a resident if they called the Ombudsman or Community Care Licensing with a complaint, nine (9) out of nine (9) stated they have not heard of staff threatening a resident nor have they threatened a resident who has a complaint.

During interviews with Residents R1- R11, were asked if staff have threatened them if they call the Ombudsman or Community Care Licensing with a complaint, ten (10) out of eleven (11) stated they have not been threatened if they make a complaint to the Ombudsman or Community Care Licensing.

During the course of the investigation, LPA was unable to find evidence to support the allegation. Although the allegation may have happened or is valid, there is no