Complaint Investigation Report
The investigation revealed the following: Regarding the allegation " Staff yelled at resident in care,” it is being alleged that a nurse yelled and interrupted resident #1 (R1). Eight (8) out of (8) eight staff interviews indicated that they have not witness staff yelling at residents. Eight (8) out of (9) nine resident interviews indicated that they like the staff and have never been yelled at. Regarding the allegation “Staff yelled at resident in care,” based on interviews, the Department found no evidence to support the allegation mentioned above. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, as a result, the allegation is Unsubstantiated.
No deficiency was cited for this allegation.
Staff does not ensure resident is administered medications.
The investigation revealed the following: Regarding the allegation "Staff does not ensure resident is administered medications,” it is being alleged that Resident #1 (R1) did not receive R1’s noon medication on 07/13/24. One LVN, Two MedTech, and One Caregiver interview indicated that medication is passed out in the dining hall and staff will go to residents’ room if they miss medication at mealtimes. Staff #5 (S5) indicated that S5 gave R1’s medication in R1’s room on 07/13/24. S5 stated that S5 observed R1 take R1’s medication. Record review revealed that S5 had a technical issue with scanning R1’s medication and S5 indicated that the medication record is blank because of the technical issue. Seven (7) out of (9) nine resident interviews indicated that staff have not forgotten to give them medication. Regarding the allegation “Staff does not ensure resident is administered medications,” based on record review and interviews, the Department found no evidence to support the allegation mentioned above. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, as a result, the allegation is Unsubstantiated.
No deficiency was cited for this allegation.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction