Complaint Investigation Report

The investigation revealed the following:

It is alleged in February or March 2020, NOC shift Staff #1(S1) dragged Resident #1 (R1) across the floor by his feet from the elevator to R1’s bedroom. On 05/18/23, LPA interviewed ED regarding the allegation, ED stated he was not working at the Glen Park at Long Beach in 2020. ED denied any physical abuse occurring since he has been the Administrator. On 05/18/23, LPA interviewed Staff #2-5, 4 of the 4 staff interviewed denied the allegation. On 03/08/24, LPA interviewed R2-R1 regarding the allegation and 10 of 10 residents interviewed denied the allegations. LPA attempted to interview R1 but was unsuccessful due to communication barriers. On 05/18/23, LPA conducted a file review of the facility incident reports from 2020 and a review of R1 file and did not observe any incident reports for physical abuse. LPA conducted a file review of S1 file and did not observe any write ups for physical abuse.

It is being alleged the facility engages in fabrication and or forgery of facility records . On 5/18/23 LPA interviewed ED regarding the allegation above, ED denied the allegation stating there has been no falsifying of records at the facility. On 05/18/23 LPA interviewed S2-S5 regarding the allegation above, 4 of 4 staff interviewed denied the allegation above. On 03/08/24 LPA interviewed R2-R11 regarding the allegation above, 10 or 10 residents interviewed denied the allegation above. LPA conducted a review of files obtained and did not observe any alterations made.

Allegations- Resident’s personal supplies being distributed to other residents.

It is being alleged that residents supplies provided by family members are distributed to other residents. On 5/18/23 LPA interviewed ED regarding the allegation above, ED denied the allegation above. Per ED donations made by family members are distributed to residents who need clothes. On 05/18/23 LPA interviewed S2-S5 regarding the allegation above, 3 of 4 staff interviewed denied the allegation above. 1 of 4 staff interviewed reported that each resident has their own cognitive supplies in their own room. On 03/08/24 LPA interviewed R2-R11 regarding the allegation above, 9 or 10 residents interviewed denied the allegation above and reported never receiving any items that do not belong to the. 1 of 10 residents interviewed reported receiving items that do not belong to resident when laundry is distributed but reports providing the items back to staff right away.