Complaint Investigation Report

Regarding Allegation #1 : Staff handled resident in a rough manner.

This complaint alleged that S1 handled R1 in a ruff manner injuring R1 left leg and arm area. LPA Calderon conducted an interview with A1. A1 states that S1 has been working for the facility for 1 year and helps care for residents. A1 states that S1 was pushing R1 wheelchair who was leaving the facility for the morning. A1 states that that R1 has an old wheelchair and as S1 was pushing R1 chair R1 foot got caught in the front wheelchair wheel and R1 left foot was not injured. A1 states that A1 advised R1 social worker of the situation and that R1 was not injured. A1 states that the incident was an accident and not abuse on S1 part. LPA Calderon conducted an interview with S1 who states that S1 does not remember what happened to R1 foot. LPA Calderon conducted an interview with S3 who states that S1 is a professional and has no history of abuse and the incident was an accident. LPA Calderon conducted an interview with R1-R9. R1 states that S1 was in a hurry to get R1 into the van and R1 foot got caught in the front wheel of the chair. R1 states that this is the second time S1 has rushed and injured R1 body. R1 does not remember the date, but that the incident happened in R1 room and R1 left arm was injured. 8 out of 8 residents states no issues with service provided and staff have never been unprofessional.

Regarding Allegation #2 : Staff does not respond to residents call for assistance.

This complaint alleged that staff does not respond to R1 call for assistance. LPA Calderon conducted an interview with A1. A1 states that the facility does not keep call button logs, but that staff do respond to resident request for services within 10 to 15 minutes depending on the time of the call. A1 states that staff do not take 45 minutes to respond as R1 claims. LPA Calderon conducted an interview with S3. S3 states that depending on when the resident pushes the service button it may take 10 minutes or 15 minutes for staff to respond for service, but staff do not take 45 minutes to respond for residents’ services. LPA Calderon conducted an interview with R1-R9. R1 states that R1 pushed the call button and staff took 45 minutes to respond. R1 states that R1 yelled out from the bathroom area with no response from staff. R1 states that R1 roommate R7 had to help R1 into and out of the bathroom. 8 out of 8 residents state that staff takes 10 to 15 minutes to respond when the call button is pushed. R7 states that R7 does not remember how long it took staff to arrive for service and R7 had nothing to say on the incident.