Complaint Investigation Report

It is alleged that facility staff play mind games with the residents by manipulating them. On 07/07/26 LPA conducted interviews with R1-R10 regarding the allegation above. 10 of the 10 residents interviewed denied the allegation above and reported feeling respected by the facility staff. On 07/07/26 LPA conducted interviews with S1-S4 regarding the allegation above. 4 of 4 staff interviewed denied the allegation above, and reported having good interactions with residents in care.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted, and a copy of this report was provided.