Complaint Investigation Report

#1-5 (S1-S5). On 10/02/25 LPA conducted a tour of the facility kitchen, common areas, and conducted checks in bedrooms #'s 12,16, 19, and 21.

The investigation revealed the following:

Allegation: Staff do not ensure facility is maintained in good repair.

It is being alleged that some facility bedroom bathrooms do not have hot water, plumbing, lighting, or toilet seats. On 10/02/25 from 9:30am- 10:45 am LPA conducted interviews with C1-C7 regarding the allegation above, 5 of 7 clients interviewed denied the allegation above, 2 of 7 clients interviewed confirmed the allegation and stated they have made maintenance request that have not been addressed. On 10/02/25 from 11am-12pm LPA conducted interviews with S1-S5 regarding the allegation above, 5 of the 5 staff interviewed denied the allegation above. Per 5 of 5 staff interviewed when clients request maintenance services, the services are conducted in real time unless a part needs to be ordered. On 10/02/25 LPA conducted checks of bedrooms # 12, 16, 19, and 21, LPA observed water temperatures to be under 80 F., toilet seats were missing, and toilet tank covers were missing in bathrooms located in bedrooms # 16 and 19, and there was no lighting observed in bedroom #21. LPA did not observe an invoice or receipt to indicate a replacement light has been ordered.

Based on LPAs observations and interviews which were conducted record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be substantiated. California Code of Regulations, Title 22, Division (6) and Chapter (8) are being cited on the attached LIC 9099D.

Exit interview conducted, appeal rights explained, and a copy of this report was provided.