Complaint Investigation Report

Allegation: Facility failed to provide proper food service to clients in care.

It is being alleged that clients in care are provided with the same food items ever day, and are not provided with fresh fruit or vegetables. On 10/02/25 from 9:30am- 10:45 am LPA conducted interviews with C1-C7 regarding the allegation above, 5 of 7 clients denied the allegation above, 2 of 7 clients interviewed confirmed the allegation above and stated the menu does not change daily. On 10/02/25 from 11am-12pm LPA conducted interview with S1-S5 regarding the allegation above, 4 of 5 staff interviewed denied the allegation above and reported can goods may be used from time to time. Additionally, 1 of the 4 staff reported that a menu item may be repeated throughout the week. 1 of 5 staff interviewed reporting have no knowledge of the food service. On 10/02/25 LPA conducted a tour of facility kitchen and pantry, LPA observed a supply of fresh fruit and vegetables, as well as an assortment of canned vegetables.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted, and a copy of this report was provided to Ibrahim Zayat .